How do I get my pet’s video to play smoothly?

If your pet’s video starts and stops when you select the play button on your pet’s profile (i.e., it buffers when you try and play it), then try recording a new video at a lower resolution. Device-specific instructions are below. After recording a new video, go to your Dashboard and, under your pet’s photo, select (small screens) or Add / Update, select Update Video, then select Replace with another video and follow the instructions.

iOS Devices (iPhones, iPads)

1. Select the Settings app.
2. Scroll down (quite a ways!) and select Camera.
3. Select Record Video.
4. Take note of the current setting, then select 720p HD at 30 fps.
5. Record a new video of your pet.
6. Repeat 1-3, then select the original setting.

Android Devices

1. Open the Camera app.
2. Select Settings (gear icon) at the top left.
3. Take note of the current setting, then select Video resolution.
4. Select a lower resolution (options vary by device).
5. Record a new video of your pet.
6. Repeat 1-3, then select the original setting.

Other Devices

Please refer to documentation / instructions that came with your device.