If your pet’s video starts and stops when you select the play button on your pet’s profile (i.e., it buffers when you try and play it), then try recording a new video at a lower resolution. Device-specific instructions are below. After recording a new video, go to your Dashboard and, under your pet’s photo, select (small screens) or
Add / Update, select Update Video, then select Replace with another video and follow the instructions.
iOS Devices (iPhones, iPads)
- Select the Settings app.
- Scroll down (quite a ways!) and select Camera.
- Select Record Video.
- Take note of the current setting, then select 720p HD at 30 fps.
- Record a new video of your pet.
- Repeat 1-3, then select the original setting.
Android Devices
- Open the Camera app.
- Select Settings (gear icon) at the top left.
- Take note of the current setting, then select Video resolution.
- Select a lower resolution (options vary by device).
- Record a new video of your pet.
- Repeat 1-3, then select the original setting.
Other Devices
Please refer to documentation / instructions that came with your device.